1. We offer 14 days for notification of return from the date of delivery and a further 7 days for the returned product(s) to reach us. We also offer reverse pick-up services at no additional costs or charge.
2. Pick-up be will attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
3. For COD orders, a coupon code will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.
4. INR 100-150/- are applicable for exchanges and COD orders depending on your pin code. Unlimited exchanges available.
5. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
6. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
7. Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH CAN BE USED IN UNDER 14 DAYS FROM THE ISSUANCE OF THE COUPON CODE
8. You can get in touch with us about any issues at our customer support portal or drop us a line at firstname.lastname@example.org and we will be happy to help. For a faster response, send us a message on Instagram @freakinsindia . You can also reach us on 07969066900. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day.
9. Please note that we do not solve customer queries on WhatsApp.
10. Cancellations will only be possible till the order has not been dispatched from our warehouse.
11. Any products ordered on pre-order or made to order basis are not eligible for return or exchange.
BUY ONE GET ONE / BUY MORE PAY LESS
Kindly allow 7 days for the return to be processed and the amount to reflect in your bank account.
PLEASE NOTE: REFUND/BANK TRANSFERS ARE APPLICABLE ONLY ON PREPAID ORDERS/ONLINE PAYMENTS FROM OUR WEBSITE AND ON THE SUCCESSFUL RETURN OF ALL ITEMS ORDERED. PARTIAL RETURNED ORDERS WILL BE ELIGIBLE FOR STORE CREDIT ONLY.
Payments made with COD option will receive a Coupon Code worth your order value and can be availed within 14 days from the issuance of the code for future purchases.