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- You have 14 days to notify us that you wish to return the items from the date of delivery and a further 7 days for the returned product(s) to reach us. We will arrange a reverse pickup for you. We do not charge extra or debit any amount for reverse pick up.
- The pick-up be will attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
- For COD orders, a coupon code will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.
- INR 100-150/- are applicable for exchanges and COD orders depending on your pin code. We have unlimited exchanges available for you.
- Please return your product(s) in the same condition that it was shipped to you. If the products are returned in a poor condition or have clearly been worn then we will not be able to refund your money.
- Kindly allow 7 days for the returns to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
- Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH CAN BE USED IN UNDER 14 DAYS FROM THE ISSUANCE OF THE COUPON CODE
- You can get in touch with us about any issue at our customer support portal or drop us a line at email@example.com and we will gladly solve it for you. You can also reach out on Instagram @freakinsindia for a faster response. You can also reach us out on 07969066900. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day.
- Please note that we do not solve customer queries on WhatsApp.
- If you want to issue a Gift Card, kindly note that only Prepaid orders would be accepted.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
- Any products ordered on pre-order or made to order basis are not eligible for return or exchange.
BUY MORE PAY LESS OFFER :
- Please allow 7 days for the returns to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND/BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE AND IF THE CUSTOMER RETURNS ALL THE PRODUCTS MADE IN THE ORDER. PARTIAL RETURNED ORDER WILL GET A STORE CREDIT ONLY.
- Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH CAN BE USED UNDER 14 DAYS FROM THE ISSUANCE OF THE COUPON CODE FOR FUTURE PURCHASE.
For Exchange or Refund, fill the Form attached below and we shall respond to you in next 48 hours. Happy shopping!